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BES - What constitutes a changed alert?

Last Updated: Jun 18, 2013 03:29PM UTC
When an alert is received in BES, it is categorised as either 'New' or 'Changed'. The definitions are as follows:

New = An alert at the instance it is created inside AlertServer. 

Changed = Any alert updated by an update field <UF> event. 

A change is only registered via an UpdateField event which excludes a recurrence which has a different event type in it's own right. UpdateField events are any event that physically changes a property of the alert e.g. a CAF Field, the Severity, Timeout etc.
 

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