If alerts are missing from your Business Service Dashboard views, there are a number of standard checks to perform in order to try and identify the cause.
1. Is the message channel up and running with no error's in the log file?
Check that the message channel is running and that there are no errors in the message channel log files in $PPLOG.
2. Are the alerts actually coming into BES?
Check $PPLOG/Incoming_Msg.mcname_Log for the missing alert or check for any errors.
3. Is the alert hitting a rule or is it being suppressed, preventing it from being displayed in the BES Dashboard?
This can be checked in the message channel log files. Check the full alert XML to see if it is hitting a SMARTView rule that could be suppressing the alert.
4. Is the Selector in the dashboard configured correctly?
Check that the BSD Selector is configured to display the 'missing' alert.
5. Place the message channel in debug
Place the message channel in debug level 255, recycle the MC and then review the $PPLOG/POWERpackTrans.mcname_Log. This will provide much more debug information that could highlight where the problem lies.
6. Is the alert being suppressed by a SMARTEvm Policy?
Check $PPLOG/ISSEvm.mcname_Log to ensure the alert is not being suppressed by SMARTEvm.