If you are seeing the following error when trying to perform a Test Run in SMARTView, then the number of missed messages has reached is maximum defined limit (default 500).
‘Access violation at address xxxxx in module ‘SmartView.exe’. Read of address xxxxx’
To delete the missed messages, login to the BES server as ppadmin and run the following command (where <mcname> is the name of the message channel you are performing a Test Run on SMARTView):
For more information on clearing missed messages, see here.