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How can I access my old closed Salesforce cases?

Last Updated: Oct 10, 2017 02:12PM UTC
Only active support issues were migrated from the old Salesforce system to the new support portal.  This was done intentionally but we appreciate there is still a need for customers to be able to reference their old cases. We have therefore created an individual zip file for each customer with the following structure

Customer\<CASE NUMBER>.pdf
Customer\attachments\<CASE NUMBER>
Customer\attachments\<CASE NUMBER>\<ATTACHMENT FILE(S)>

The zip file has been placed on your protected individual space of the interlink ftp site :
Simply login to the site using your credentials and navigate to the 'Salesforce' directory to access and download your file.

If for whatever reason you are unable to access your ftp account then let us know and we can either support you in getting access to the account or arrange an alternative method for getting the file to you.

Best Regards from the Interlink Software Support Team.

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