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BES - Server based automation running multiple times

Last Updated: Jun 20, 2014 02:21PM UTC


Description

If you experience BES Server based automation running multiple times where you only were expecting it to fire once then it could simply be a configuration problem!

Cause

There are two possible causes
  1. The automation was defined to run on both New and Updated alerts. If the automation fired from a new alert actually updates the calling alert during the automation activity this could cause the automation to fire again and in extreme conditions cause an infinite loop!
  2. The automation has been defined under one or more login groups. The automation will fire for each group that it has been defined for.
You can check the $PPLOG/UserAO_Log to see manual and automated instigation of automation.

Solution

  1. Ensure you're automation is correctly set for New, Updated or New and Updated alerts.
  2. Ensure your automation has only been defined in the one group. The automation definitions exist in ASCII files on the BES server under $PPHOME/eScape/htdocs/ppwc/applets/group/Automation_[GROUPNAME]


 

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