Support Centre

Find articles, help and advice.

 
Welcome, Guest Login

Support Center

BES - ird: ERROR: (readwrite) No receipt, running in STANDALONE mode

Last Updated: Sep 23, 2014 09:24AM UTC
The ird (Incident Request Daemon) goes into standalone mode when it cant connect to the program that creates tickets e.g. Remedy. If there is a problem with the connection between the ird and the ticketing tool, the following error is logged to the $PPLOG/ird.log:

ird: ERROR: (readwrite) No receipt, running in STANDALONE mode

If you see this error, check there is a valid connection between the ird and the ticketing tool. If the problem only lies with the ird and no other integration on BES, the likelihood is that the problem is down to a network issue on the ticketing tool side. However, it may also be beneficial to check the BES system logs for the network status and uptime to see if there is in fact a network issue.


 

Contact Us

desk.com@interlinksoftware.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete