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BES Integration - Unable to find SCOM resolution state: ARS

Last Updated: Sep 26, 2014 03:39PM UTC
In iiSCOM version 2.0.11 or lower, the latest SCOM2k12 API SDK DLLs are not included in the build. This will cause the following error in the iiSCOM log:

14/09/15 20:28:19.539-07 : ERR : Connector : ScomByteStateGet : [Ops:NAPDCMSCOM003P] : Unable to find SCOM resolution state: ARS
14/09/15 20:28:19.549-07 : ERR : Connector : BesChangeScomAlerts : [Ops:NAPDCMSCOM003P] : Error processing alertId/error = ab0bd331-a064-4c29-8f76-d71280fdd094/System.InvalidCastException: [A]System.Collections.Generic.List`1[Microsoft.EnterpriseManagement.Monitoring.MonitoringAlertUpdateStatusIndigo] cannot be cast to [B]System.Collections.Generic.List`1[Microsoft.EnterpriseManagement.Monitoring.MonitoringAlertUpdateStatusIndigo]. 
14/09/15 20:28:19.550-07 : ERR : BESHandler : BesUpdateField : [BES:192.168.127.3:39428] : Unable to set state! ab0bd331-a064-4c29-8f76-d71280fdd094 000000004020529
14/09/15 20:28:19.550-07 : WARN : BESHandler : BesEventHandle : [BES:192.168.127.3:39428] : !success. Not ACKing BES message

To resolve this issue, upgrade to iiSCOM version 2.1.1+ which can be downloaded from our integrations homepage: 
https://netnow.jira.com/wiki/display/PUBP/BES+Integrations

The upgrade instructions are as follows:

1. Backup: <INSTALL LOCATION>\ISS iiSCOM2\Settings\Formatter.txt 
2. Stop "iiSCOM 2.0.11" windows service 
3. Uninstall iiSCOM 2.0.11 
4. Install iiSCOM 2.1.1 

 

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