Support Centre

Find articles, help and advice.

 
Welcome, Guest Login

Support Center

BSD - What is the difference between the alert actions Assign and Accept?

Last Updated: Nov 05, 2014 12:32PM UTC
The idea behind these two alert actions is to assign the alert to an operator to work on. The operator then 'accepts' it and works on it.

If you assign an alert to yourself then you automatically accept it. The colour in the left most alertId column is just a quick indicator of acceptance. CBA ( Colour By Assignment ) also shows services as purple when all alerts associated to a service are assigned.

There is also a supervisor Acknowledge/Deacknowledge but these are just additional flags and are not really used by anything.

Contact Us

desk.com@interlinksoftware.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete