This error is a bit of a red herring. The source of the problem is the failure by ASI to communicate with the [HOSTNAME] in question and as a result the callback coded in ASI attempts to use an alternate, i.e the FQDN or the IP address but an issue in java returns both sets of values causing this Symptom.
ResolutionThe resolution is to ensure ASI can communicate effectively with the BES hostname and access the DashboardAdminService. Things to check are:
1. Ownership of ASI Filesystem should be the tomcat user and group.
2. Ensure the [INSTALLDIR]/bin/env file entry for 'TOMCAT_USER' is correct
3. Validate ASI Configuration as detailed in: https://netnow.jira.com/wiki/display/PUBP/ASI+on+Microsoft+Windows+Server+Installation+Guide