By default, one enrichment policy is created after an install of BES. This is called the ServiceLookup Enrichment Policy.
The ServiceLookup policy contains the service relationship and impact information which determines when a service is impacted when a configuration item becomes unavailable. The ServiceLookup policy is usually at the top of the order list for each message channel (but does not always have to be, particularly if the Object CAF field is an enrichment field in another policy and should be enriched before being used in the ServiceLookup policy).
Ensure that all message channels that process real‐time enterprise information that you are monitoring are subscribed to the ServiceLookup policy.
The ServiceLookup policy cannot be modified or deleted.