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BES - iiSCOM2 integration issues

Last Updated: Apr 27, 2016 10:44AM UTC

Problem Summary


iiSCOM2 Severity and Priority mapping discrepancy in SCOM 2012
 

Description


The SCOM GUI is Reporting a Certain Severity & Priority but iiSCOM is reporting different values in some cases.


 
SCOM GUI iiSCOM2
SCOM Severity
Critical Error
Warning Warning
Information Information
 




 



 
SCOM GUI iiSCOM2
SCOM Priority
High High
Normal Medium
Low Low








Answer


The values iiSCOM uses come direct from the API and is defined in the API's "ManagementPackAlertSeverity". iiSCOM utilises the SCOM 2007 API for backwards compatibility with both 2012 and 2007 and it's the use of the 2007 API with SCOM 2012 that causes this discrepancy.
 

Solution/Workaround


If needed handle the mapping discrepancy at the BES layer through CAF Global Logic, Transformer coding or SMARTView Rules/Logic.
 

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