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Web Client License exceeded - terminating connection

Last Updated: Jul 22, 2016 04:44PM UTC

Problem Description



When a user tries to login to BSD they get a logout message  of "Web Client License exceeded - terminating connection". Even though sufficient licenses should exist.
 

Solution Steps...

 
  1. Check valid license exists : LicenseDisplay $PPHOME/licence. Does the hostname match the hostid of the server and also check the license expiry date.
  2. Check actual user connections. telnet localhost 40000. Selection option 's'. Review the lines.
    • User License (FULL/RO)  : ?? / ??
    • Users connected (FULL)  : ??
    • Users connected (RO)    : ??
  3. It's possible the user and or group they are logging into has been configured as a ReadOnly user/group and this is the reason the connection is failing.
  4. If your BES server is configured to authenticate via Active Directory and the group hasn't been added to the userauth file when the user logs in they will be allocated a readonly account.


 

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desk.com@interlinksoftware.com
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