Depending on the backend database type being used for BES, there are certain characters which are illegal and cannot be contained in a Notes entry. Common illegal characters are:
&, ', ", < or >.
If you have already added a note to an alert that contained an illegal character, no further notes can be added to the alert.
To resolve this, you will need to:
* The instructions below include a recycle of the AlertServer*
1. Open a PuTTY/SSH session to BES as ppadmin.
2. Connect to the Database by issuing: DBcon.
3. Run the following SQL to remove the notes from the database (replacing <alertId> with the AlertID of the offending alert):
update ISS_PP_Alerts_Table set notes = '' where alertId = <alertId>
4. Recycle the AlertServer.