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BES - Unable to add a note to an alert

Last Updated: Jan 19, 2017 03:00PM UTC
Depending on the backend database type being used for BES, there are certain characters which are illegal and cannot be contained in a Notes entry. Common illegal characters are:

&, ', ", < or >.

If you have already added a note to an alert that contained an illegal character, no further notes can be added to the alert. 

To resolve this, you will need to:

* The instructions below include a recycle of the AlertServer*

1. Open a PuTTY/SSH session to BES as ppadmin.
2. Connect to the Database by issuing: DBcon.
3. Run the following SQL to remove the notes from the database (replacing <alertId> with the AlertID of the offending alert):

update ISS_PP_Alerts_Table set notes = '' where alertId = <alertId>

4. Recycle the AlertServer.

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