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BES - Forgotten BSD or Admin Console password

Last Updated: Jan 31, 2018 01:48PM UTC
Problem:

You are not able to log into the BSD because you have forgotten the ppadmin password. Need to reset the password for ppadmin.

This article will cover how to change the ppadmin password for logging into the Business Service Dashboard as the Password Reset within the Admin Dashboard is unavailable.

Solution:
  1. Open an SSH session to BES
  2. su - ppadmin
  3. go to $PPHOME/bin
  4. ./hashEncrypt <Enter New Password> e.g.  ./hashEncrypt powerpk1
  5. Take a copy of the output
  6. Run the following command as ppadmin to access the database: DBcon
NOTE: The next statement will vary depending on underlying Database. Choose the command depending on the database that you use.

Sybase:
1> Update ISS_PP_Authentication_Table set HashPwd = '<Output of hashEncrypt>' where UserName = 'ppadmin'
2>go


Postgres:
Update iss_pp_authentication_table set hashpwd = '<Output of hashEncrypt>' where username = 'ppadmin';

The ppadmin password should now be changed for logging into the Business Service Dashboard.



 

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