Can one note be added to multiple alerts in the BSD Alert View?
We would like to be able to add a note to an alert and then have that note propagated to a set of other alerts based on matching criteria
There is one type of automation - reply automation that can prompt for a value and then passes that value to a script passing both the alertId and the value. The script can then fetch the alert and acquire all alert fields & values etc from the alertId it could then determine all active alerts that match a certain criteria and update them all adding a note based on the value from the prompt. Bit messy! There may be other ways but would have to consider viability.
For details see "Remote Automated Response" in BES User Guide : https://netnow.jira.com/wiki/display/PUBP/Monitoring+the+State+of+Your+Enterprise
Were you aware you can use shift and control + Mouse Left Click to select multiple alerts in the AAD at the same time. Then you can right click and select 'Alert Details' which will launch an Alert Details for each selected alertId. From that you can use Edit->Add Note but before hitting OK ( Highlight the note and copy it using (mouse right click + Copy ). Then you can repeat for the remaining alerts but pasting the note in using (mouse right click + Paste ).
I know this is a little long winded but would be quicker than typing the same note over and over and you can be very selective about a group of alerts.
Does this help?
This question has received the maximum number of answers.