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Sending Alerts to 2 servers parellel for both development and production

Mohammed Haseeb Feb 06, 2014 10:44AM UTC

Is it possible for the adaptor to send alerts for 2 different servers at the same time like development and production.

We are planning to build a UAT Setup it will be easier to test if we have live alert flow into UAT.

Which ever adaptor. we have so many adaptors HPOMW, SCOM, Nagios etc. we need for all the adaptors as we are setting up UAT in case any changes we will require Live environment to test rather asking downtime from the customer.

Also I want to know latest and compatible version of iiARS available for Remedy 8

Up 1 rated Down
Colin Griffiths Feb 06, 2014 10:49AM UTC Interlink Software Agent
Hi Izaz, I believe that it depends on each individual integration. I'll ask the developers with regards to the adaptors/integrations specified and report back.
Up 0 rated Down
Colin Griffiths Feb 06, 2014 12:42PM UTC Interlink Software Agent
Hi Izaz,

Unfortunately none of the BES integrations provide the requested functionality. The best option available to you is to utilise issMux - this is a BES transformer that can be placed directly after the LMP ( Left Most Program ) for each of the Message Channels on the production system. issMux splits the single incoming events stream and can forward it on to up to 100 socket connections. On the UAT server you can then define exactly the same Message Channels as you have on Production - Name, Rules, Enrichment, Evc, Emv Policies etc. Except the LMP for each MC on the UAT Server would be a piTelnet configured to connect to the corresponding issMux port on the production Message Channel.

I hope this is clear and helps.

Kind Regards,

Up -1 rated Down
Colin Griffiths Feb 06, 2014 01:33PM UTC Interlink Software Agent
Hi Izaz,

Regarding the query on iiARS and Remedy 8.

iiARS (Linux) >=3.1.32 confirmed working with Remedy ARS v8.x.
iiARS (Solaris) >=3.1.32 confirmed working with Remedy ARS v7.x - Should work with v8.
iiARS (Windows) >=3.1.31 confirmed working with Remedy ARS v6.x - Should work with v8.

Hope this answers your query. It's probably best in future to raise each query independently.

Kind Regards, Colin.
Up 0 rated Down
Mohammed Haseeb Feb 07, 2014 06:23AM UTC
Thank You Very Much Colin . Indeed this is very useful information.

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