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Mathew Allbright Mar 24, 2014 12:01PM UTC

Hi,

The 'help' button in the middle of 'Profile' and 'Log-out' buttons of the BSD admin console towards the top right does not work. We get a http 404 not found error stating:

This is the case for all 5 servers where we have newly installed BES (version 3.6.0 0049).

I have performed a search of all filesystems on the Solaris 10 boxes and can find the following (not sure if this is the file that should be loaded from the help button):

Regards

Colin Griffiths Mar 24, 2014 04:22PM UTC

Hi Matthew,

it looks like the subversion export 'optionally' performed as part of the build process has had some form of corruption resulting in an incomplete export and subsequent file movement.
Both the BES 3.6.0 and 3.7.0 builds looks corrupt but BES 3.6.1 looks good.
I've now corrected the corrupted builds.

In terms of correcting your implement i've attached a file to this case: web_admin_help.tar.gz

FTP the file to the BES Server as ppadmin user under location $PPHOME/eScape/htdocs/ppwc/admin_help cd$PPHOME/eScape/htdocs/ppwc/admin_help
\rm -fr WebHelp ( My need root access )

Kind Regards,
Colin.

Up 0 rated Down
Colin Griffiths Mar 24, 2014 04:22PM UTC Interlink Software Agent
Hi Matthew,

it looks like the subversion export 'optionally' performed as part of the build process has had some form of corruption resulting in an incomplete export and subsequent file movement.
Both the BES 3.6.0 and 3.7.0 builds looks corrupt but BES 3.6.1 looks good.
I've now corrected the corrupted builds.

In terms of correcting your implement i've attached a file to this case: web_admin_help.tar.gz

FTP the file to the BES Server as ppadmin user under location $PPHOME/eScape/htdocs/ppwc/admin_help cd$PPHOME/eScape/htdocs/ppwc/admin_help
\rm -fr WebHelp ( My need root access )

Kind Regards,
Colin.
Up 1 rated Down
Mathew Allbright Mar 26, 2014 07:56AM UTC
Hi,

Sorry I cannot see web_admin_help.tar.gz attached to this case. Could you please attach?

Regards

Matt
Up 1 rated Down
Sent the attachment to Mathew via email.
Up 0 rated Down
Mathew Allbright Mar 26, 2014 03:10PM UTC
This can be closed now.

I have applied and the help function now works.

Thank you.

https://cdn.desk.com/
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