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Logged onto BES Admin Console and 'Reset User Password' under 'Administrator Tools' not present

Mathew Allbright Jun 12, 2014 03:08PM UTC

Hi

The 'Reset User Password' option under 'Administrator Tools' accessed via the BES admin console is not present on our new BES 3.6 systems. However, this option is present in our old BES 3.5 system.

We are using the usual ppadmin account to get into the BSD so should have full admin rights and therefore see everything.

Any ideas?

Regards

Matt

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Matthew Sweeney Jun 13, 2014 08:32AM UTC Interlink Software Agent
MS: Hi Mathew,

This is very strange, as the option should be present. What is the exact version of BES 3.6 you are running? cat $PPHOME/Version?

Regards,
Matthew
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Colin Griffiths Jun 13, 2014 09:53AM UTC Interlink Software Agent
Hi Matthew,

Could you send us a screenshot?
I checked on one of our systems here and the option is present.
Up -1 rated Down
Mathew Allbright Jun 13, 2014 11:22AM UTC
Hi

The version of BES we are running accross our three new environments is as follows:

3.6.0.0049.

I'm unable to attached a screenshot to this case (as public question), so will email it to you both now.

Regards
Up -1 rated Down
Colin Griffiths Jun 13, 2014 01:41PM UTC Interlink Software Agent
Hi Mathew,

It's possible you will need the latest signed applets.jar.
I will send it to you.
Up -1 rated Down
Mathew Allbright Jun 13, 2014 02:43PM UTC
Hi Colin

Applying the latest signed applets.jar doesn't seem to have resolved the problem.

Regards

Matt
Up -1 rated Down
Mathew Allbright Jun 13, 2014 02:43PM UTC
I've restarted the web client but to no avail.
Up -2 rated Down
Colin Griffiths Jun 13, 2014 04:00PM UTC Interlink Software Agent
Hi Mathew,

Apparently this option is disabled when you configure BES to use LDAP authentication but i guess we have a whole whereby local users can no longer be administered.
As a workaround you can change $PPHOME/cfg/ppUserAuth.cfg temporarily so the VerificationType parameter is set to BES instead of LDAP. Logging onto the admin interface as ppadmin will then allow access to the reset password feature. Once done change the VerificationType back to LDAP allowing users to auth successfully again.

I will raise a development issue to tackle gap!

This question has received the maximum number of answers.

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