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SCM - Service lookup policy completed successfully however the policy contains zero records

Nick Dec 11, 2017 04:28PM UTC

I've recently installed SCM v1.4.5.8 on Windows 2012. The first time I've gone to export my service model to BES it comes up with an enrichment failure:

Service lookup policy completed successfully however the policy contains zero records

I believe I've checked everything - import data sources, relationships, class definitions...

Have I forgotten something?

Up 1 rated Down
Matthew Sweeney Dec 11, 2017 05:38PM UTC Interlink Software Agent
Hi Nick,

Have you added the relevant CI Classes as Measurement Points? To do this:

1. Login to ASM and connect to your BES server.
2. File > Service Modelling > Measurement Point Manager.
3. Click on the Add button and tick the relevant CI Classes.

If no classes are defined as Measurement Points, a Service Lookup table is not generated. This is why you are getting the message "policy contains zero records".

Regards,
Matt
Up 0 rated Down
Nick Walton Dec 13, 2017 11:57AM UTC
Spot on!

Thanks Matt

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