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SCM - Service lookup policy completed successfully however the policy contains zero records
I've recently installed SCM v1.4.5.8 on Windows 2012. The first time I've gone to export my service model to BES it comes up with an enrichment failure:
Service lookup policy completed successfully however the policy contains zero records
I believe I've checked everything - import data sources, relationships, class definitions...
Have I forgotten something?
Hi Nick,
Have you added the relevant CI Classes as Measurement Points? To do this:
1. Login to ASM and connect to your BES server.
2. File > Service Modelling > Measurement Point Manager.
3. Click on the Add button and tick the relevant CI Classes.
If no classes are defined as Measurement Points, a Service Lookup table is not generated. This is why you are getting the message "policy contains zero records".
Regards,
Matt
Have you added the relevant CI Classes as Measurement Points? To do this:
1. Login to ASM and connect to your BES server.
2. File > Service Modelling > Measurement Point Manager.
3. Click on the Add button and tick the relevant CI Classes.
If no classes are defined as Measurement Points, a Service Lookup table is not generated. This is why you are getting the message "policy contains zero records".
Regards,
Matt
Spot on!
Thanks Matt
Thanks Matt
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