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I've just setup a rule on a DB message channel and I've done it so the all the alert fields will match in the hope that it will just increment the occurrence count rather than create a new alert. This isn't happening. Can anyone advise, please?
Hi Nick
If you open SMARTView to the BES sever is question, launch the global CAF editor, you should be able to define what fields will be ignored. Any fields that are being ignored will not be compared when it checks if the alerts are the same, in turn this will allow the incrementaiton you are after.
Thanks
Harry
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