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Why can’t I login to the support portal?

Benazir Begum Feb 06, 2014 10:39AM UTC

Hi ,

I have registered a new account. But I am not able to complete my registration.


1 Community Answers

Best Answer
Colin Griffiths Feb 06, 2014 10:40AM UTC

Hi Benazir,

We are really sorry to hear that you have been experiencing problems accessing and using our new support portal.

I’ve reviewed the “Welcome to our new customer support portal” newsletter and it is unclear which would explain the problems you have been experiencing. The interlink website and interlink support portal intentionally have two independent account management and authentication systems. It would seem that you have been trying to register/re-register with the website to gain access to the support portal which is not possible.

To gain access to the support portal you should first navigate to the portal via the website ‘Support’ link on the top banner or directly using the support portal link above. We have pre-loaded company and account information from the former Salesforce support system to make things much easier. Once in the support portal if you select the ‘Login’ or ‘Raise a Case’ link you will be presented with the ‘Interlink Software Login’. As this will be your first interaction you will need to click the ‘Create an Account’ link and use the email address you previously used for the Salesforce support system. Note that using you existing “Interlinks website” credentials to login to the support portal will simply not work. Once you have followed the process of validating your email you should then be able to login and gain access to your existing company and personal cases.

I hope this clarifies things and apologies for any confusion we may have caused.

Kind Regards,

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