Training

Delivered by seasoned, expert instructors Interlink offers a flexible approach to training, designed to match your team’s priorities, budget and time constraints.

Courses

Interlink Software training courses can be held onsite at customer premises, based on a minimum of 3 attendees and an agreement to fund the instructor's T&E. Web-based training is also an option if required. Bulk discounts available on request.

To book a course, or speak to us about your training needs contact us today.

*PRICES QUOTED BASED ON EXCHANGE RATE 14TH AUGUST 2023

BES Basic Course (3.5 Days)
Contents
- BES Training Introduction & Course Overview
- BES Administration, Hint's Tips & Debugging
- BES Console
- CAFEditor – Common Alert Format Management
- SMARTView – Alert Normalization
- EnrichmentModule – Alert Enrichment
- SMARTSla – Service Modelling
- SMARTEvc – Event Correlation
- SMARTEvm – Event Management Overview
- BES Web Client
Requirements
- N/A
Price Per Person *
BES Advanced Course (3 Days)
Contents
- Architecture – BES, Components, Ports
- Filesystems
- Database – Components, Key BES Tables, SQL, Backup and Restore
- BES Alert Views – Service Summary
- EDS Troubleshooting – Database, Dashboard & Message Channels
- Useful commands
- Integrations – Standard integrations
- Upgrading
Requirements
- BES Basic Course
Price Per Person *
BES Automation Course (3 Days)
Contents
- ISS Functions
- Building BES Transformers
- SMARTEvm – Conditions, Actions and Policies
- BES Dashboard – User AO , Automatic AO Troubleshooting
- EventDaemon clients
Requirements
- BES Basic Course
Price Per Person *
Automated Service Intelligence -ASI Administrator (2 Days)
Contents
- HTML5 / CSS / FreeMarker for ASI Training
- ASI Administration
Requirements
- N/A
Price Per Person *
BES Operators Course (0.5 Days)
Contents
- BES Overview
- Managing Alerts
- Building Selectors
- Using Alert History
Requirements
- N/A
Price Per Person *
Service Modelling (2 Days)
Contents
- Service Modelling Concepts
- Understanding Event Normalisation
- Manual vs Automated Service Modelling
- Importing Service Structures, CIs, SLAs
Requirements
- N/A
Price Per Person *
SCM Workshop (3 Days)
Contents
- Architecture
- CI Classes
- Bridge Server
- User Management Console
- Service Configuration Data Hub
- Service Configuration Manager
- Automated Service Modeller
- Sending events to BES
- Troubleshooting
- Hints and Tips
Requirements
- BES Basic Course (for ‘Sending events to BES’ unit only)
Price Per Person *

Course	Contents	Requirements	* Price Per Person
BES Basic Course (3.5 Days)	BES Training Introduction & Course Overview BES Administration, Hint's Tips & Debugging BES Console CAFEditor – Common Alert Format Management SMARTView – Alert Normalization EnrichmentModule – Alert Enrichment SMARTSla – Service Modelling SMARTEvc – Event Correlation SMARTEvm – Event Management Overview BES Web Client		$2303.00* est. £1815*
BES Advanced Course (3 Days)	Architecture – BES, Components, Ports Filesystems Database – Components, Key BES Tables, SQL, Backup and Restore BES Alert Views – Service Summary EDS Troubleshooting – Database, Dashboard & Message Channels Useful commands Integrations – Standard integrations Upgrading	BES Basic Course	$1675.00* est. £1320*
BES Automation Course (3 Days)	ISS Functions Building BES Transformers SMARTEvm – Conditions, Actions and Policies BES Dashboard – User AO , Automatic AO Troubleshooting EventDaemon clients	BES Basic Course	$1675.00* est. £1320*
Automated Service Intelligence -ASI Administrator (2 Days)	HTML5 / CSS / FreeMarker for ASI Training ASI Administration		$1228.00* est. £968*
BES Operators Course (0.5 Days)	BES Overview Managing Alerts Building Selectors Using Alert History		$349.00* est. £275*
Service Modelling (2 Days)	Service Modelling Concepts Understanding Event Normalisation Manual vs Automated Service Modelling Importing Service Structures, CIs, SLAs		$1117.00* est. £880*
SCM Workshop (3 Days)	Architecture CI Classes Bridge Server User Management Console Service Configuration Data Hub Service Configuration Manager Automated Service Modeller Sending events to BES Troubleshooting Hints and Tips	BES Basic Course (for ‘Sending events to BES’ unit only)	$2094.00* est. £1650*

* All prices exclusive of relevant taxes